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Policy Services

We strive to assist our customers in any way we can. Our customers can now conveniently file a claim, make a payment or request for Auto ID card directly from our online Policy Service Center. 

We are always trying to improve our services for our clients.

 

If you want some feature that we are missing, then feel free to contact us at via jfagan@twfg.com or (512) 251-6668.

Online Billing & Payments

Online payments are fast, can prevent coverage from expiring, and also save you time. Most of our carrier companies have the option for you to pay your premiums by EFT (Electronic Funds Transfer), e-check, or by credit card. If you have any concerns or questions about your bill from the insurance company or wish to make a payment, you can do it here. They support extended hours and may be available when we are not. Feel free to give us a call to resolve any issues you may have regarding your bills from your insurance company.

File a claim

If you wish to file a claim, the “File A Claim” service can help you just that. You are welcomed to take advantage of your insurance carrier’s Claim Support Service. They provide support 24/7 for you to report your claim directly to your insurance company. By reporting directly to the insurance company, they can begin to handle your claim and get you the help you need. If you need more assistance with filling a claim then we are here for you. Fill out one of the forms, give us a call or send us an email and we will assist you with your filling.

Certificate of Insurance

This feature is only for existing clients who are commercial(business) policyholders. You can submit a request for a “Certificate of Insurance” and one of our licensed agents will get back to you.

Policy Change Request

If you wish to change your insurance policy then you can use this form to submit your request. By submitting this form you understand that no coverage or premium adjustment of any kind is bound until you receive written notice.

Auto ID Card Request

Certain states require an Auto ID Card to be carried in the vehicle at all times. The Auto ID card provides you the insured a proof of coverage and also provides you the information on what to do in case of an accident. Please use this form to request a replacement Auto ID card for your current auto insurance policy.

Annual Insurance Review

Making sure that your insurance policies are up-to-date is more important. By staying in touch with your insurance agent, you can ensure that you always have the protection that you and your family deserve. This Annual Insurance Review will help us see which plan will give you, your family, and your assets the best possible coverage and peace of mind.

Customer Reviews

5.0/5
John has been my insurance agent for over 15 yrs
Phil Hill on Google Maps
5.0/5
John and his staff are always accessible
Melinda Fagan on Google Maps
5.0/5
The service has been top-notch
Aaron Wright on Google Maps
5.0/5
5 Stars!
Lindsey Raisor on Google Maps

TWFG John Fagan Insurance specializes in home insurance, auto insurance, commercial insurance, life insurance and more for all of Texas, including Texas.

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